No, we don’t provide arrival times for our pooper scooper services. While we will do our best to accommodate your schedule, we optimize our routes for drive time at midnight the day before services are completed to help keep costs low.

With respect to scheduling, we are unable to provide a timeframe for your scoop day. We work just like the garbage men and provide a service day. This also helps keep our rates low for you! Our routes run from around 7:30 a.m. to dark.

Communication is important and you will always receive notice via text when we are on the way. We provide about 60 minutes’ notice so you are properly informed of our arrival. If you are at the beginning of our route, you will likely receive a 15-30 minute on-the-way text. We don’t want to bother you early in the morning before most people  are awake. Your scoop day will be the same day each week. If your service day ever changes, we will always communicate with you in advance.

Not necessarily. While we aim for consistency, there may be times when a different technician services your property due to scheduling or route adjustments. Rest assured, all of our technicians are highly trained and have access to detailed notes about your dogs and property. This ensures they provide the same top-quality service and personalized care every time!

If long grass, leaves, and other debris is present, it will be difficult for our technician to get a visual on all of the waste. So yes we can clean it but can’t guarantee we get it all with ongoing weekly service once you cut the lawn, remove debris and leaves the yard will be cleaned with regular ongoing service.

However, we’re here to help, no matter the condition of your yard. If your yard needs a little extra attention, we recommend starting with an initial or one-time deep clean to get everything back on track. After that, we can maintain it with regular service to keep it clean and fresh moving forward.

Yes, we scoop in most weather conditions, including light rain or cold temperatures, to keep your yard clean and on schedule. However, in cases of severe weather, such as storms, heavy snow, or unsafe conditions, we may need to reschedule. If this happens, we’ll notify you as soon as possible and ensure your service is completed at the next available opportunity. Your satisfaction and safety are our top priorities!

Yes, please! Your gate must be unlocked on your service day by 7am (start of business on service day). If you have a keyed entry, please use a “hide-a-key” method and let us know at sign up where we can find and return your key. We recommend a combination lock for ultimate ease of service and we will keep that combination on your account for ease of entry each week. 

Please be sure you update the office via phone or email with any new access codes or combinations so we can prevent an unsuccessful service attempt. If we are unable to access the yard due to a locked gate upon our arrival on your service day, you will be charged for the cleanup/visit attempt and we will come back the following week for a “double scoop” ; we are unable to return the same day for unsuccessful service attempts. Your scoop technician will knock on the door and make attempts to contact you before skipping your yard that day. You’ll also be notified through our customer portal. 

Don’t worry about us coming or going, our technicians implement our “Triple-Check” system that entails our technicians {{{SHAKE}}}, {{{SHAKE}}}, {{{SHAKE}}} on your gate 3 solid times, then they let go of your gate, then a swift [[[PUSH]]] of the gate inwards to assure your gate will not “pop” back open and your latch is fully secured. We want your pooper to stay put, and your property remain safe and secure. Any keys or clickers will be returned to their designated location. Any locks will be reattached and secured upon our departure. All gates are secured and closed when entering and exiting. Gates do not stay open during service.

After completing the service, our technicians will triple-check that your gate is securely closed and send you a photo for peace of mind. Your pet’s safety is always our top priority!

If you have a gate code or combination lock, let us know and we will note your account so our technician knows how to access your yard. We ask that you have your gate unlocked between 7am-6pm, if you have a combination, let us know and we will note your account. If your lock is tough to reach, our technicians do have a small ladder on hand. Unfortunately, we DO NOT accept keys to your property. 

We suggest a “hide-a-key” method and inform us where to find it. If your gate is locked or inaccessible by the technician after we call, text and knock on your door, you will be charged for the cleanup/visit attempt and we will come back the following week for a “double scoop”; we are unable to return the same day for unsuccessful service attempts. Please take note we DO NOT gain access to a yard by entering through customers’ homes for sanitary, insurance and liability reasons and will not be considered.

If you have a temporary blockage of your outdoor access, please let us know and we will skip service and return when the outdoor access point is restored. We are unable to service private apartment porches or balconies that do not have outdoor access points, second story balconies or porches will not be considered for service. We do not provide residential service to communal properties that do not have resident private yards. Please have your property management reach out to our team for information regarding our commercial service packages.

For the safety of your pets and our team, we cannot clean while your dog is in the yard. Even the friendliest pets can become protective or curious, which may lead to accidents or distractions. We ask that all pets remain indoors or securely away from the yard during our visit to ensure a smooth and efficient service. Your pet’s safety is our priority!

No, you do not have to be home when we clean. We simply ask for easy access to your gate and that your dog not be in the yard while we are there.

Absolutely! All of our friendly technicians are thoroughly vetted and screened before joining our team. They also complete a comprehensive training program called "Pooper Scooper Training," ensuring they’re fully prepared to provide top-notch service.

Our technicians are required to maintain a clean driving record and are subjected to weekly driving and safety reports.

Our dedicated, dog-loving technicians show up in uniform and with a smile, so you can easily recognize our staff. And if you ever need to reach us, just call 833-4-POOP-SCOOPS!

The safety of our clients and their dogs is a top priority at Clean Paws Scooping. To ensure all dogs are safe, we clean all our equipment and shoes between each yard with a kennel-grade disinfectant to prevent the spread of germs. We also take gate pictures when we are done cleaning so you know your pets won’t get out of the yard, and we ensure all our employees are background checked.

Clean Paws Scooping will clean any areas of your property that have dog waste issues, including front, back, and side yards, flower beds, dog runs, etc. We will begin with the fenced in yard and only do the other areas if mentioned in the notes of your client portal.

Yes, we can sanitize and treat your yard with our professional-grade sprays available on the Boost Menu. Our Disinfectant Treatment eliminates 99.99% of bacteria and viruses, while our Deodorizing Treatment neutralizes odors with a fresh eucalyptus scent. Both are perfect for creating a cleaner, safer outdoor space for your pets and family.

You can choose these treatments as one-time add-ons, opt for the Bacteria Buster Package (a combination of disinfectant and deodorizer for comprehensive yard care), or join our Bacteria Buster Membership for consistent, long-term maintenance at the best value.

To explore all your options, check out our Residential Services page. 

**Keep in mind that no disease can be completely removed 100%. We do not offer a service to TREAT yards against parvo and other communicable diseases amongst animals. The best action taken is preventative. Be sure to fully vaccinate your pets prior to allowing them in yards and communal outdoor areas until it is safe to do so. Contact your vet immediately if you suspect your dog is showing signs of illness and ask your vet for suggestions on treating your indoor and outdoor areas if they have been exposed to an illness. We provide our technicians with hospital grade, medical disinfectant to clean our tools and shoes throughout the service day. Technicians are not permitted to wear shoe covers for outdoor service. If you have concerns regarding these topics, please reach out to our knowledgeable support team.

We specialize exclusively in scooping dog waste. While we appreciate the unique requests we’ve received for other types of pet waste, our focus is on helping dog owners maintain clean and safe yards. With so many pups depending on us, we’re dedicated to being the go-to experts in canine cleanup! 

Yes! Safety is the top priority here at Clean Paws Scooping. We disinfect all of our shoes and equipment with a kennel-grade disinfectant to prevent the spread of germs.