Clean Paws Scooping Service Policies
Pricing Policy
- Our initial quotes are typically accurate, but pricing is finalized following a full inspection of your yard on the first visit. Any adjustments will be communicated to you prior to beginning service.
- Clients who pause services and wish to restart may be subject to an initial cleanup fee before resuming regular service.
- You can pause your service for up to 4 months for just $15 per month, allowing you to restart your service without needing an initial cleanup and with your current rate locked-in. This option keeps your account active and ready for a seamless return when you’re ready!
Payment Policy
- Payments for initial or one-time cleanups are due upon completion of the job.
- If you move forward with monthly service after an initial cleanup you will also be billed for the remainder of the month.
- Payments for recurring services are due on the first day of each month prior to receiving services.
- If payments are late you will be subject to a $10 late fee.
- If payment is not received before the first cleaning of the month you will be removed from the service schedule.
- The monthly fee is based on a 52-week calendar and averaged out over 12 months. For months with 5 weeks instead of 4, you will not be charged for the extra visit as it is built into the monthly pricing.
- When first linking a debit or credit card to your online portal a test transaction for $1.50 will occur. No money is actually taken out of your account.
Autumn Policy
- We will always do our best to locate and remove poop piles that are on top of fallen leaves. However, heavy leaf coverage can sometimes make waste harder to spot.
- Regular cleanings during autumn help prevent poop piles from building up and keep your yard manageable throughout the season.
- If we miss a poop pile due to leaf cover, we’ll catch it on your next visit when the yard is clearer.
- If your lawn care team uses a leaf blower the day before our visit, it ensures better visibility for a more thorough cleanup. Adding this to your routine can help us keep your yard in tip-top shape!
Winter Policy
- Clean Paws Scooping operates 12 months a year and will always show up when weather conditions are safe regardless of rain, snow, or other unfavorable weather conditions.
- If we are unable to provide service for one week due to unsafe conditions, we will perform double duty the following week, and you will still be charged for the full month. This is because there is just as much pet waste and time spent on each yard.
- Clients who maintain their subscription throughout the winter will not be charged for a spring cleanup when seasonal changes reveal hidden poop piles and will continue with their subscription plan with locked-in rates.
No Access Policy
- If Clean Paws Scooping is unable to gain access to your yard because the gate has been locked, you will still be charged for the cleaning, however, Clean Paws Scooping will pull double duty the following week.
- Your Scoop Technician will knock on the door and make attempts to call you before skipping your yard that day. You will be notified via the customer portal as well.
Dangerous Pet Policy
- To protect all those involved, Clean Paws Scooping requires your dogs to be indoors while our technicians are working in the yard.
- If your dog escapes and it is evident that your dog is aggressive, or will not let us clean the yard, we will make attempts to contact you by knocking on the door, calling, and updating your online portal. If we are unable to clean due to a dangerous dog you will still be charged for the visit and Clean Paws Scooping will pull double duty the following week.
Membership Policy
- The Bacteria Buster Membership requires a minimum commitment of 3 months.
- If you cancel within the 3-month minimum period, a $150 early termination fee will be charged.
- After the 2-month commitment, you may cancel at any time without additional charges.
- The membership includes the Always Fresh Guarantee: if odors or bacteria return between scheduled sprays, we’ll provide an additional treatment at no extra cost.
- This membership ensures consistent spray treatments for odor and bacteria control, keeping your yard fresh and hygienic.
Cancelation Policy
- Clean Paws Scooping has no contracts and customers can cancel services at any time for any reason with 48-hour notice. Customers can call in to cancel, or update their subscription plan through the customer portal.
- Customers that pause services for certain times of the year will be subject to initial cleanup fees, or spring cleanup fees when they return to their monthly subscription.
- If a customer cancels services halfway through the month they will be refunded for services that have not yet occurred. The refund will be processed to the payment method on file in the customer portal within 10-14 business days.
Clean Paws Scooping Service Policies
Pricing Policy
- Our initial quotes are typically accurate, but pricing is finalized following a full inspection of your yard on the first visit. Any adjustments will be communicated to you prior to beginning service.
- Clients who pause services and wish to restart may be subject to an initial cleanup fee before resuming regular service.
- You can pause your service for up to 4 months for just $15 per month, allowing you to restart your service without needing an initial cleanup and with your current rate locked-in. This option keeps your account active and ready for a seamless return when you’re ready!
Payment Policy
- Payments for initial or one-time cleanups are due upon completion of the job.
- If you move forward with monthly service after an initial cleanup you will also be billed for the remainder of the month.
- Payments for recurring services are due on the first day of each month prior to receiving services.
- If payments are late you will be subject to a $10 late fee.
- If payment is not received before the first cleaning of the month you will be removed from the service schedule.
- The monthly fee is based on a 52-week calendar and averaged out over 12 months. For months with 5 weeks instead of 4, you will not be charged for the extra visit as it is built into the monthly pricing.
- When first linking a debit or credit card to your online portal a test transaction for $1.50 will occur. No money is actually taken out of your account.
Autumn Policy
- We will always do our best to locate and remove poop piles that are on top of fallen leaves. However, heavy leaf coverage can sometimes make waste harder to spot.
- Regular cleanings during autumn help prevent poop piles from building up and keep your yard manageable throughout the season.
- If we miss a poop pile due to leaf cover, we’ll catch it on your next visit when the yard is clearer.
- If your lawn care team uses a leaf blower the day before our visit, it ensures better visibility for a more thorough cleanup. Adding this to your routine can help us keep your yard in tip-top shape!
Winter Policy
- Clean Paws Scooping operates 12 months a year and will always show up when weather conditions are safe regardless of rain, snow, or other unfavorable weather conditions.
- If we are unable to provide service for one week due to unsafe conditions, we will perform double duty the following week, and you will still be charged for the full month. This is because there is just as much pet waste and time spent on each yard.
- Clients who maintain their subscription throughout the winter will not be charged for a spring cleanup when seasonal changes reveal hidden poop piles and will continue with their subscription plan with locked-in rates.
No Access Policy
- If Clean Paws Scooping is unable to gain access to your yard because the gate has been locked, you will still be charged for the cleaning, however, Clean Paws Scooping will pull double duty the following week.
- Your Scoop Technician will knock on the door and make attempts to call you before skipping your yard that day. You will be notified via the customer portal as well.
Dangerous Pet Policy
- To protect all those involved, Clean Paws Scooping requires your dogs to be indoors while our technicians are working in the yard.
- If your dog escapes and it is evident that your dog is aggressive, or will not let us clean the yard, we will make attempts to contact you by knocking on the door, calling, and updating your online portal. If we are unable to clean due to a dangerous dog you will still be charged for the visit and Clean Paws Scooping will pull double duty the following week.
Membership Policy
- The Bacteria Buster Membership requires a minimum commitment of 3 months.
- If you cancel within the 3-month minimum period, a $150 early termination fee will be charged.
- After the 2-month commitment, you may cancel at any time without additional charges.
- The membership includes the Always Fresh Guarantee: if odors or bacteria return between scheduled sprays, we’ll provide an additional treatment at no extra cost.
- This membership ensures consistent spray treatments for odor and bacteria control, keeping your yard fresh and hygienic.
Cancelation Policy
- Clean Paws Scooping has no contracts and customers can cancel services at any time for any reason with 48-hour notice. Customers can call in to cancel, or update their subscription plan through the customer portal.
- Customers that pause services for certain times of the year will be subject to initial cleanup fees, or spring cleanup fees when they return to their monthly subscription.
- If a customer cancels services halfway through the month they will be refunded for services that have not yet occurred. The refund will be processed to the payment method on file in the customer portal within 10-14 business days.
Clean Paws Scooping Service Policies
Pricing Policy
- Our initial quotes are typically accurate, but pricing is finalized following a full inspection of your yard on the first visit. Any adjustments will be communicated to you prior to beginning service.
- Clients who pause services and wish to restart may be subject to an initial cleanup fee before resuming regular service.
- You can pause your service for up to 4 months for just $15 per month, allowing you to restart your service without needing an initial cleanup and with your current rate locked-in. This option keeps your account active and ready for a seamless return when you’re ready!
Payment Policy
- Payments for initial or one-time cleanups are due upon completion of the job.
- If you move forward with monthly service after an initial cleanup you will also be billed for the remainder of the month.
- Payments for recurring services are due on the first day of each month prior to receiving services.
- If payments are late you will be subject to a $10 late fee.
- If payment is not received before the first cleaning of the month you will be removed from the service schedule.
- The monthly fee is based on a 52-week calendar and averaged out over 12 months. For months with 5 weeks instead of 4, you will not be charged for the extra visit as it is built into the monthly pricing.
- When first linking a debit or credit card to your online portal a test transaction for $1.50 will occur. No money is actually taken out of your account.
Autumn Policy
- We will always do our best to locate and remove poop piles that are on top of fallen leaves. However, heavy leaf coverage can sometimes make waste harder to spot.
- Regular cleanings during autumn help prevent poop piles from building up and keep your yard manageable throughout the season.
- If we miss a poop pile due to leaf cover, we’ll catch it on your next visit when the yard is clearer.
- If your lawn care team uses a leaf blower the day before our visit, it ensures better visibility for a more thorough cleanup. Adding this to your routine can help us keep your yard in tip-top shape!
Winter Policy
- Clean Paws Scooping operates 12 months a year and will always show up when weather conditions are safe regardless of rain, snow, or other unfavorable weather conditions.
- If we are unable to provide service for one week due to unsafe conditions, we will perform double duty the following week, and you will still be charged for the full month. This is because there is just as much pet waste and time spent on each yard.
- Clients who maintain their subscription throughout the winter will not be charged for a spring cleanup when seasonal changes reveal hidden poop piles and will continue with their subscription plan with locked-in rates.
No Access Policy
- If Clean Paws Scooping is unable to gain access to your yard because the gate has been locked, you will still be charged for the cleaning, however, Clean Paws Scooping will pull double duty the following week.
- Your Scoop Technician will knock on the door and make attempts to call you before skipping your yard that day. You will be notified via the customer portal as well.
Dangerous Pet Policy
- To protect all those involved, Clean Paws Scooping requires your dogs to be indoors while our technicians are working in the yard.
- If your dog escapes and it is evident that your dog is aggressive, or will not let us clean the yard, we will make attempts to contact you by knocking on the door, calling, and updating your online portal. If we are unable to clean due to a dangerous dog you will still be charged for the visit and Clean Paws Scooping will pull double duty the following week.
Membership Policy
- The Bacteria Buster Membership requires a minimum commitment of 3 months.
- If you cancel within the 3-month minimum period, a $150 early termination fee will be charged.
- After the 2-month commitment, you may cancel at any time without additional charges.
- The membership includes the Always Fresh Guarantee: if odors or bacteria return between scheduled sprays, we’ll provide an additional treatment at no extra cost.
- This membership ensures consistent spray treatments for odor and bacteria control, keeping your yard fresh and hygienic.
Cancelation Policy
- Clean Paws Scooping has no contracts and customers can cancel services at any time for any reason with 48-hour notice. Customers can call in to cancel, or update their subscription plan through the customer portal.
- Customers that pause services for certain times of the year will be subject to initial cleanup fees, or spring cleanup fees when they return to their monthly subscription.
- If a customer cancels services halfway through the month they will be refunded for services that have not yet occurred. The refund will be processed to the payment method on file in the customer portal within 10-14 business days.
