How do I pay?
We have a client portal where payment is processed. If you did not onboard yourself through the Instant Quote button on our website, our team will create an account on your behalf. We will then send your login info to your email. The process to sign up is simple and takes under two minutes. Inside your portal account, you will have access to copies of all paid invoices, and records of past/scheduled services, and you can link your credit/debit card to the secure platform. After you link your card, we will generate and pay invoices on your behalf and send you receipts.
Note: Your card will need to be linked to your account by the time we arrive at your home. If your card is not connected by this time, we will attempt to contact you and knock on your door. If no contact is made, we will reschedule your cleanup for the next available date. Depending on the time of year, this could be weeks out. If you need help connecting your card, we are always available to help you over the phone.
Do you bill monthly?
Yes: Billing occurs on the 1st of each month before services are provided. Payments for initial or one-time cleanups are due upon completion of the job.
Note: If you move forward with weekly services, you will not be charged our initial clean fee. If you choose not to continue, you will be billed for the initial cleanup on the same day.
Next payment is due the 1st of the following month.
*****Example:*****
John Doe signed up for weekly services and we will begin the initial cleanup followed by every Tuesday cleanups on 3/15/2025. He is paying $100 per month for Every Tuesday Cleanups.
The agreed rate for the spring cleanup is $200. On the first cleanup (3/15/2025), John will be billed for the first cleanup ($200) and the remainder of the month (2 more cleanups) on 3/15/2025.
(Amount Charged on 3/15/2025):
Initial Cleanup: $200
Remainder of March Cleanups (3/22, 3/29): $50
Total: $250
Next Payments To Be Processed:
4/1: $100 (Recurring Cleanups)
5/1: $100 (Recurring Cleanups)
6/1: $100 (Recurring Cleanups)
If payment is not received before your first cleanup of the month, you will be removed from the service schedule until payment is processed.
When first linking a debit or credit card to your online portal, a test transaction for $1.50 may occur. No money is actually taken out of your account. This is simply the standard protocol for the software we use.
Shortly after your request is complete. someone from our office will schedule your service. At that time, you will be charged the pro-rated amount for recurring service. You will receive an email confirmation with the subject line: "Welcome to Clean Paws Scooping 🐾"
What time will you be at my home?
With respect to scheduling, we are unable to provide a timeframe for your scoop day. We work just like the garbage men and provide a service day. This also helps keep our rates low for you! Our routes run from around 7:30 a.m. to dark.
Communication is important and you will always receive notice via text when we are on the way. We provide about 30 minutes notice so you are properly informed of our arrival. If you are at the beginning of our route, you will likely receive a 15-30 minute on-the-way text. We don’t want to bother you early in the morning before most people are awake. Your scoop day will be the same day each week. If your service day ever changes, we will always communicate with you in advance.
Do I have to be home when you clean?
No, you do not have to be home when we clean. We simply ask for easy access to your gate and that your dog not be in the yard while we are there.
If you are home on our first visit, we would love to meet you. If not, that is completely fine. Most of our clients are not home during service and we will take great care of everything while making sure your gate is securely closed when we leave.
Do you disinfect your equipment to prevent the spread of germs?
Yes! Safety is the top priority here at Clean Paws Scooping. We disinfect all of our shoes and equipment with a kennel-grade disinfectant to prevent the spread of germs.
Do you take the waste away with you?
We do not take the waste away with us. Upon completion of the cleanup, we will double bag the waste and place it in your trash receptacle. If your trash bin is not outside, we will double/triple bag the waste to make it presentable and place it next to your gate or garage.
For the full list of terms please see our Service Policies.
